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高校快递驿站服务的问题及优化对策分析

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随着互联网经济的发展,网络购物以"性价比高""方便快捷"等优点逐渐成为大学生购物消费的主要方式。高校快递驿站作为快递物流配送的"最后一百米",发挥了重要作用。当今,快递需求日益增加,快递驿站服务却较为落后,效率低下,无法与高校巨大的需求量相匹配。基于此,文中从学生行为出发,以上海工程技术大学为研究对象,通过实地调查,问卷访谈,分析高校快递驿站点服务问题,进行数据集合统计,提出针对性的改善以及优化对策,从而解决高校快递驿站人流量大、快递积压等问题,提升师生体验。
Analysis of Problems and Optimization Countermeasures of Express Stations Service in Colleges and Universities
With the development of Internet economy,online shopping has gradually become the main way of college students' shopping and consumption with the advantages of"high cost performance""convenience"and so on. As the"last hundred meters"of express logistics delivery,university express stations play an important role. Today,the demand for express delivery is increasing day by day,but the services provided by express stations are relatively backward,inefficient,and unable to match the huge demand in universities. Based on this,this article starts from students behavior and takes Shanghai University of Engineering and Technology as the research objects through field surveys and questionnaire interviews,the service problems of express stations in universities are analyzed,date are counted,targeted improvement and optimization measures are proposed,in order to solve problems such as overcrowding and backlog of express stations in colleges and universities and enhance the experience of teachers and students.

colleges and universitiesexpress stationsoptimization strategy

吴怡洁、王子宇、吴千语

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上海工程技术大学,上海 201620

高校 快递驿站 优化策略

2024

物流工程与管理
中国仓储协会 全国商品养护科技情报中心站

物流工程与管理

影响因子:0.412
ISSN:1674-4993
年,卷(期):2024.46(8)