Design of Intelligent Customer Service System Based on Multi-mode Interaction
In order to improve the shortcomings of complicated operation and low efficiency of answering questions in customer service system,a multi-mode interactive intelligent customer service system is designed.The system provides software services through the multi-mode of agent,and the multi-mode interaction middleware performs specific configuration interaction for the multi-mode of the system.After a customer inputs keywords,the intelligent service layer determines the reply order through data normalization according to the importance of the customer,and the normalized data are denoised by lifting wavelet,and the user inputted information is denoised and processed by fuzzy matching algorithm.The system provides reasonable feedback for customers,and sends the feedback information to the customer display interface.Test results show that the system can effec-tively provide query business,repair business,customer management and other services,which has high customer satisfaction.
万方数据
维普
