护理操作与护患沟通一体化模式在耳鼻喉科的应用
Application of integration model of operation and nurse-patient communication in department of otolaryngology
闫金凤 1顾炜2
作者信息
- 1. 710061 西安交通大学医学院第一附属医院耳鼻喉科
- 2. 710061 西安交通大学医学院护理系
- 折叠
摘要
目的 探讨护理操作与护患沟通一体化模式在耳鼻喉科防范护患纠纷的效果.方法 将84例住院患者随机分为观察组和对照组,观察组在常规护理的基础上应用护理操作与护患沟通一体化模式,对照组遵循常规临床护理,比较两组患者的满意度和护患纠纷的发生率.结果 观察组的满意度和护患纠纷发生率分别为92.86％和0,对照组的满意度和护患纠纷发生率分别为78.57％和7.14％,两组比较差异均有统计学意义(x2值分别为72.45,56.59；P ＜0.05).结论 护理操作与护患沟通一体化模式能够减少耳鼻喉科护患纠纷的发生,提高患者的满意度.
Abstract
Objective To explore the effect of integration model of operation and nurse-patient communication on preventing nurse-patient disputes in department of otolaryngology.Methods Totals of 84 patients were randomly divided into the observation group who received integration model care of operation and nurse-patient communication,and the control group who received usual care only.Then,the satisfaction rate and dispute rate between the two groups were observed and compared.Results The satisfaction rate and dispute rate (92.86％ and 0) of observation group were significandy different with those (78.57％ and 7.14％) of control group (x2 =72.45,56.59 ;P ＜ 0.05).Conclusions The application of integration model of operation and nurse-patient communication in department of otolaryngology can effectively prevent disputes between nurses and patients happening in ENT.
关键词
耳鼻咽喉科学/护理/护理操作与护患沟通一体化模式/护患纠纷/患者满意度Key words
Otolaryngology/Nursing/Integration model of operation and nurse-patient communication/Disputes/Patients' satisfaction引用本文复制引用
出版年
2013
NETL
NSTL
维普
万方数据