首页|数智环境下价值网络对社区养老服务精准化的影响机理研究——基于扎根理论的探索

数智环境下价值网络对社区养老服务精准化的影响机理研究——基于扎根理论的探索

Research on the Influence Mechanism of Value-Network on the Community Elderly Care Precision Services in Digital Intelligence Environment——Based on Grounded Theory

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[目的/意义]精准化是社区养老服务发展的主要目标,是衡量社区养老服务水平的重要标准.当前社区养老服务发展存在供需失衡,服务精准化水平不高.大数据、人工智能等数智环境飞速发展为社区养老服务精准化水平提升带来了历史机遇,而探索社区养老服务精准化水平的影响机理是更加有效提升服务精准化水平的前提.[方法/过程]基于价值网络模型,采用扎根理论研究方法,对社区养老服务相关参与主体代表的半结构化访谈语料进行编码分析,参照"背景-条件-行动-结果"的扎根理论经典范式,分析数智环境下价值网络对社区养老服务精准化的影响机理.[结果/结论]构建影响机理"火箭模型",从宏观、中观、微观3个层面,分析价值网络对社区养老服务精准化水平的影响因素和作用机理,其中"数智技术赋能"是关键影响因素.研究回答了数智环境下价值网络对社区养老服务精准化的"影响机理是什么"的问题,为后续探索提升服务精准化水平的策略指明方向.
[Purpose/Significance]Precision is the goal of the development of community elderly care services and an important standard for measuring the level of community elderly care services.There is a supply-demand contradiction in the current development of community elderly care services,and the level of precision needs to be improved.The rapid de-velopment of digital intelligent environments such as big data and artificial intelligence has brought historical opportunities to improve the precision of community elderly care services,and research and exploration of the influence mechanism on the precision level of community elderly care services is a prerequisite for improving the precision of services.[Method/Process]Based on the value-network model,the grounded theory research method was used to conduct coding analysis on the semi-structured survey interviews with representatives of relevant participants in community elderly care services with reference to the classic grounded theory paradigm of"context-conditions-action-results",and the influence mechanism of value-network on the community elderly care precision services in digital intelligence environment was researched.[Result/Conclusion]A"Rocket Model"of the influence mechanism is constructed to analyze the influencing factors and mecha-nism of value-network on the precision of community elderly care services from three levels:macro,meso and micro.A-mong them,"Digital Intelligence Technology Empowerment"is the key influencing factor.The study answers the question of"what is the influence mechanism of value-network on community elderly care precision services in the digital environ-ment",and points out the direction for further exploration of specific strategies to improve the precision level of community elderly care services.

digital intelligence environmentelderly care servicesservice precisionvalue-network modelground-ed theory

王新建、胡广伟

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南京大学信息管理学院,江苏南京 210023

南京大学政务数据资源研究所,江苏南京 210023

数智环境 社区养老服务 服务精准化 价值网络模型 扎根理论

2025

现代情报
中国科学技术情报学会 吉林省科技信息研究所

现代情报

北大核心
影响因子:1.133
ISSN:1008-0821
年,卷(期):2025.45(1)