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基于人文医院建设思维打造公立医院志愿服务品牌的实践与探索

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随着社会的发展和公民意识的觉醒,医院志愿服务已成为现代医疗卫生体系中不可或缺的组成部分,对提升服务模式、提高患者就医体验、树立医院社会公益性形象等方面发挥着重要的作用。文章通过基于人文医院建设思维,结合人文医院建设的内涵与目标,致力于打造医院志愿服务品牌,对志愿者管理体系、服务内容和流程等方面进行梳理总结,以期为医院志愿服务品牌建设规范化及系统化提供理论参考和指导。
Practiceand exploration of building public hospital volunteer service brand based on humanistic hospi-tal construction thinking
With the development of society and the awakening of civic consciousness,hospital volunteer service has be-come an indispensable part of modern medical and health system,which plays an important role in improving service mode,im-proving patients'medical experience,and establishing the public welfare image of hospitals.Based on the humanistic hospital construction thinking and combined with the connotation and goal of humanistic hospital construction,this paper is committed to building the hospital volunteer service brand,and summarizes the volunteer management system,service content and process,in order to provide theoretical reference and guidance for the standardization and systematization of hospital volunteer service brand construction.

Hospital constructionHumanistic careVolunteer serviceSer vice brandConstruction path

罗丽凤、萧少云、陆巧葱、郭泳仪、梁蒙娜

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华南理工大学附属第六医院//佛山市南海区人民医院 广东佛山 528200

医院建设 人文关怀 志愿服务 服务品牌 建设路径

2024

现代医院
广东省医院协会

现代医院

影响因子:1.332
ISSN:1671-332X
年,卷(期):2024.24(3)
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