摘要
目的 评价皮肤专科门诊人力资源配置效率,提出优化措施,为加强门诊精益管理、改善皮肤病患者就医体验提供参考依据.方法 收集2022年1-12月某皮肤病医院门诊接诊数据,分析门诊量变化规律和患者就诊效率,结合现行排班计划评估门诊医生配置效率,寻找问题并提出改进措施.结果 皮肤科门诊量具有明显的时间变化趋势,夏季多、冬季少,选择周末就医的患者比较多,在上午9点半左右达到高峰.门诊医生平均看诊时长为7'7",普通医生比专家医生看诊效率更高(P＜0.05),各年龄段和各病种患者的看诊时长也存在差异(P＜0.05).经计算,门诊部医生数目配置过多,存在资源浪费.结论 利用HIS历史数据,分析和了解门诊运营效率,有助于皮肤专科医院合理配置医疗资源,提升精细化管理水平.
Abstract
Objective To evaluate the efficiency of human resource allocation in dermatology clinics,propose optimiza-tion measures,provide a reference for strengthening outpatient lean management and improving the medical experience of derma-tology patients.Methods Collected outpatient reception data from a certain dermatology hospital from January to December 2022,analyzed the changes in outpatient volume and patient treatment efficiency,evaluated the efficiency of outpatient doctor al-location based on the current scheduling plan.Results The number of dermatology clinics showed a significant temporal trend,with more in summer and less in winter.More patients chose to seek medical treatment on weekends,reaching a peak around 9:30 am.The average visiting time of outpatient doctors was 7'7",and the efficiency of general doctors was higher than that of ex-pert doctors(P＜0.05).There were differences in the visiting time of patients of different age groups and diseases(P＜0.05).There was an excessive allocation of doctors in the outpatient department,resulting in resource waste.Conclusion Using HIS data to analyze and understand the efficiency of outpatient management can help dermatology hospitals to allocate medical re-sources reasonably and improve the level of hospital refined management.
维普
万方数据