Refined management of outpatient billing and refunding in stomatological hospitals
Objective This paper aims to assist the hospital in managing billing and refunding risks from the billing pol-icy of"diagnosis and treatment before payment"by analyzing situations of outpatient and emergency fee refunds at a stomatologi-cal hospital to provide references for outpatient billing and refunding in stomatological hospitals.Methods Through analyzing outpatient and emergency billing and refunding data from stomatological hospitals over a certain period,this paper investigated the causes and risk factors associated with outpatient billing and refunding.According to various risk factors,this paper comprehen-sively considered internal control requirements,cost efficiency,and patient satisfaction,and adopted ESIA analysis to propose corresponding refined management measures.Results Implementing of the relevant refined management measures,the number of prescriptions provided without charging and refunding decreased significantly.The issue of patients missing payments improved significantly,and the risks associated with billing and refunding were significantly reduced.Conclusion Under the"diagnosis and treatment before payment"mode,this paper suggests that stomatological hospitals should optimize the management of billing and refunding,enhance the medical services,improve internal control mechanism,and keep the information updated to effective-ly control related risks.
Stomatological hospitalDiagnosis and treatment before paymentFee collection and refundInternal con-trolRefined management
万方数据
维普
