Effect of JCI standard-based management model on dispute prevention and its impact on patient satis-faction
Objective To study the effectiveness of a management model based on the standards proposed by the Joint Commission on Accreditation of International Healthcare Organizations(JCI)in preventing disputes and investigate its impact on patient satisfaction.Methods A total of 102 patients between March 2022 to March 2024 were enrolled in the study.They were randomly divided into JCI standard group(n=51)and conventional group(n=51)using the random number method.The con-ventional group received the conventional management,while the JCI standard group followed the management based on the JCI standard.Occurrence of dispute events,patient satisfaction levels,management quality,and negative emotions before and after treatment were compared between the two groups.Results The total incidence of dispute events in JCI standard group was sig-nificantly lower than that in conventional group(1.96％vs 13.73％,P＜0.05).The JCI standard group scored significantly higher in satisfactions with all items(all P＜0.05)as well as in management quality(all P＜0.05)compared to the convention-al group.Following treatment,negative emotion scores decreased in both groups compared to pre-treatment,with the JCI standard group showing significantly lower scores than the conventional group(all P＜0.05).Conclusion Implementing the management model based on JCI standard notably can reduce the number of disputes,enhance patient satisfaction,improve management quali-ty,and alleviate negative emotions among patients.
Joint commission on accreditation of international healthcare organizationsManagement modeDisputesPatient satisfaction
万方数据
维普
