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公立医院应对医疗类突发事件策略探析

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在经济迅猛发展与医疗体制机制持续深化改革的宏观背景下,我国医疗卫生服务的覆盖面与服务质量正稳步攀升。然而,这一进程亦伴随着突发事件频发的新挑战。文化多样性与思想观念的差异,作为不可忽视的催化剂,加剧了突发事件的复杂性与不可预测性。公立医院作为医疗卫生体系的坚固基石,在应对突发事件时,其面临的挑战尤为严峻。受限于医疗服务水平、医德医风建设、医患关系管理及危机应对能力的不足,公立医院在化解危机的过程中往往面临重重困难。鉴于此,本文深入剖析了医院医疗类危机产生的多维度因素,细致挖掘了当前医院在危机处理过程中存在的关键问题,进而围绕危机的预警机制、精准识别、高效处置、严格控制、及时反馈与全面总结等关键环节,提出了一系列具有针对性与可操作性的应对策略。旨在通过科学规划与有效实施,提升公立医院应对突发事件的能力,确保医疗卫生服务的稳定与可持续发展。
Analysis of strategies for public hospitals to respond to medical emergencies
Against the backdrop of rapid economic development and ongoing reforms in the healthcare system,the cover-age and quality of medical services in China are steadily improving.However,this progress is also accompanied by new challen-ges,particularly the frequent occurrence of emergencies.Cultural diversity and differences in ideological concepts serve as signifi-cant catalysts,exacerbating the complexity and unpredictability of these incidents.As a cornerstone of the healthcare system,public hospitals face particularly severe challenges in responding to emergencies.Limited by inadequate medical service levels,ethical standards,doctor-patient relationship management,and crisis response capabilities,public hospitals often encounter sub-stantial difficulties in crisis resolution.In light of this,this paper conducts an in-depth analysis of the multidimensional factors contributing to medical crises in hospitals,carefully identifying the key issues in crisis management.It proposes a series of targe-ted and actionable strategies centered around critical aspects such as crisis early warning mechanisms,accurate identification,ef-ficient response,strict control,timely feedback,and comprehensive summarization.The aim is to enhance public hospitals'abili-ty to respond to emergencies through scientific planning and effective implementation,ensuring the stability and sustainable devel-opment of healthcare services.

Public hospitalsEmergenciesCrisisResponse strategies

韩丽娜、韩睿洋、孙化中

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山西省人民医院 山西太原 030012

公立医院 突发事件 危机 应对策略

2024

现代医院
广东省医院协会

现代医院

影响因子:1.332
ISSN:1671-332X
年,卷(期):2024.24(10)