Objective To explore the impact of an integrated online and offline model on hospital diagnosis and treat-ment efficiency,capabilities,and service volume.Methods The hospital implemented a cloud-based Health Information System(HIS)and a dual Software as a Service(SAAS)system to create a seamless online and offline medical process loop.This model features core products such as full-course management,family doctor management,internet consultations,and dual medical link-age,while benchmarking key indicators like patient medical time and return visit rates across different diagnosis and treatment modes.Results The integrated online and offline model,along with its various products,significantly reduced patient visit times and improved departmental follow-up rates.Conclusion This integrated model enhances patients rate from multiple dimensions optimizes the follow-up process,and prioritizes patient experience,ultimately increasing the hospital's follow-up rate and patient retention.It represents a new model to improve the hospital's efficiency and capabilities of diagnosis and treatment as well as di-agnosis and service volume.
关键词
线上线下一体化/医院运营/家庭医生/患者体验/O2O模式
Key words
Online and offline integration/Hospital operation/Family doctor/Patient experience/O2O model
维普
万方数据