Objective:To improve medical experience and promote the improvement of outpatient quality through the transformation of mobile payment process.Method:The outpatient department of a 3a hospital in Northwest China was taken as the research object,and the waiting time of outpatient patients and the satisfaction of outpatient patients were systematically analyzed by using quality management tools combined with the transformation of information mobile payment process.Result:After the transformation of the information-based mobile payment process,the waiting time and the satisfaction of the patients had significant differences compared with the previous year(t=3.207,P=0.003;t=-6.047,P=0.010).Conclusion:The use of information-based mobile payments in outpatient medical care in hospitals can reduce the waiting time for outpatient patients and improve patient satisfaction.
NETL
NSTL
维普
万方数据
