首页|规范化全流程管理在胸痛中心建设中的应用

规范化全流程管理在胸痛中心建设中的应用

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目的 探讨应用全流程管理理念对胸痛中心流程持续优化,从而提升胸痛中心运行质效.方法 运用科学的质量管理工具,审视胸痛中心绿色通道现况,找出改善点,制订持续改进方案并建立胸痛中心标准化流程,实现全流程闭环管理,提高救治效率.结果 流程优化后胸痛中心运行质效显著提升,在入流程例数、经皮冠状动脉介入术开展量方面显著增长;各时间节点、平均住院日显著缩短.结论 通过实施规范化全流程管理,有效优化了胸痛中心绿色通道流程,缩短了胸痛救治时间,进而有助于改善胸痛患者预后、提升患者就医体验.
Application of the Standardized Whole Process Management in the Construction of Chest Pain Centers
Objective:To explore the application of the whole process management concept to continuously optimize the process of chest pain center,so as to improve the operation quality and efficiency of chest pain center.Method:Scientific quality management tools were used to examine the status quo of the green channel of the chest pain center,identify improvement points,formulate continuous improvement plans and establish standardized procedures of the chest pain center to achieve closed-loop management of the whole process and improve treatment efficiency.Result:After process optimization,the quality and efficiency of the operation of the chest pain center have significantly improved,with a significant increase in the number of cases entering the process and the number of percutaneous coronary intervention performed.Each time node and average length of hospital stay have significantly shortened.Conclusion:Through the implementation of standardized whole process management,the green channel process of the chest pain center is effectively optimized,and the time of chest pain treatment is shortened,which helps to improve the prognosis of patients with chest pain and enhance their medical experience.

chest pain centerstandardized whole process managementS1POCacute myocardial infarctionmedical experience

汪晶晶、马欣欣、管晓明

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南京医科大学附属淮安第一医院运营质量管理处,江苏省淮安市 223300

胸痛中心 规范化全流程管理 SIPOC 急性心肌梗死 就医体验

江苏省医院协会医院管理创新专项研究课题

JSYGY-3-2021-PJ102

2024

现代医院管理
中国医院协会,中国医科大学

现代医院管理

影响因子:1.07
ISSN:1672-4232
年,卷(期):2024.22(3)
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