Objective:To apply the theory of process reengineering to reconstruct the admission procedures,shorten the admission processing time,meet the needs of patients,and improve medical experience.Method:Process optimization is achieved through the integration of multiple departments,integrated management,information technology support,multiple forms of processing methods,and flexible scheduling.Result:Through the implementation of the post-reconstruction process,the average time of admission was shortened from(22.84±16.02)min before reconstruction to(7.82±6.53)min after reconstruction,and the average time of admission for remote medical insurance was shortened from(54.48±11.62)min to(15.52±6.60)min.The error rate of number selection has decreased from 8.47％before reconstruction to 0.38％after reconstruction,and the failure rate of one-time admission processing has decreased from 28.31％to 3.24％.Conclusion:Guided by the theory of process reengineering,the admission process has been optimized,resulting in significantly improved work efficiency,and the faster and the more convenient admission procedures.
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