差错报告的前因机制与理论评述
Antecedent mechanism and theoretical review of error reporting
凌斌 1薛金霞1
作者信息
摘要
差错报告行为指的是员工通过口头方式或者正式的差错报告系统向上级领导揭示工作差错相关议题的一种工作行为.该行为是组织甄别、预防和管理组织差错的有效方式,对于防范组织失败,降低差错损害,提高组织学习和创新具有重要的意义.本文主要集中探讨差错报告的前因机制,从社会学习、认知、情绪以及组织系统等四种主要的理论视角进行分析,提出未来研究应着重于探讨差错报告行为的理论建构与整合、测量开发以及多层分析与情境交互.
Abstract
Error reporting refers to a kind of work behavior in which employees reveal the issues related to the work errors to the superior through oral or formal error reporting system.This behavior is an effec-tive way for organizations to identify,prevent and manage organizational errors,and it is of great signifi-cance to prevent organizational failures,reduce the damage of errors,and improve organizational learning and innovation.This paper focused on the antecedent mechanism of error reporting from four theoretical perspectives,including social learning,cognitive emotion and organizational system.It is suggested that fu-ture research should focus on the theoretical construction and integrated measurement development of error reporting behavior as well as multi-level analysis and situational interaction.
关键词
差错报告/社会学习理论/认知理论/组织系统Key words
error reporting/social learning theory/cognitive theory/organization system引用本文复制引用
基金项目
中央高校基本科研业务费专项(B220207022)
国家自然科学基金(71502048)
出版年
2024
NETL
NSTL
万方数据