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差错报告的前因机制与理论评述

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差错报告行为指的是员工通过口头方式或者正式的差错报告系统向上级领导揭示工作差错相关议题的一种工作行为.该行为是组织甄别、预防和管理组织差错的有效方式,对于防范组织失败,降低差错损害,提高组织学习和创新具有重要的意义.本文主要集中探讨差错报告的前因机制,从社会学习、认知、情绪以及组织系统等四种主要的理论视角进行分析,提出未来研究应着重于探讨差错报告行为的理论建构与整合、测量开发以及多层分析与情境交互.
Antecedent mechanism and theoretical review of error reporting
Error reporting refers to a kind of work behavior in which employees reveal the issues related to the work errors to the superior through oral or formal error reporting system.This behavior is an effec-tive way for organizations to identify,prevent and manage organizational errors,and it is of great signifi-cance to prevent organizational failures,reduce the damage of errors,and improve organizational learning and innovation.This paper focused on the antecedent mechanism of error reporting from four theoretical perspectives,including social learning,cognitive emotion and organizational system.It is suggested that fu-ture research should focus on the theoretical construction and integrated measurement development of error reporting behavior as well as multi-level analysis and situational interaction.

error reportingsocial learning theorycognitive theoryorganization system

凌斌、薛金霞

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河海大学商学院,南京 211100

差错报告 社会学习理论 认知理论 组织系统

中央高校基本科研业务费专项国家自然科学基金

B22020702271502048

2024

心理研究
河南大学

心理研究

CHSSCD
影响因子:0.571
ISSN:2095-1159
年,卷(期):2024.17(4)