Pricing strategy in the queuing services with customer interjections and delaying aversion
To control customer interjections,many service providers are considering setting reasonable interjection costs and admission fees for customers.The pricing strategy can effec-tively regulate the queue order and ensure the efficient operation of service enterprises.Based on the queue-interjection system,this paper explored the longitudinal differentiation of the ex-pected waiting time and the limited rational behavior of strategic consumers by setting the waiting aversion psychological parameters to reflect the negative utility of ordinary customers.The numerical results illustrated that excessive interjection probability may harm social gains,and reasonable service pricing decisions can reduce customer interjections and maximize social benefits.Clarifying the interaction between consumer interjections,pricing strategies of service providers,and incremental revenues can provide management insights for queuing systems.More importantly,the research results may help society and enterprises eliminate the perceived psycho-logical unfairness of ordinary customers,improve overall service efficiency,and ensure sustainable socio-economic development.
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