Is Service-oriented Manufacturing Beneficial for Enhancing Supply Chain Resilience?
This paper takes A-share listed manufacturing companies from 2009 to 2022 as samples,using the stability of customer relationships as a starting point to explore the influence of service-oriented manufacturing on supply chain resilience.Results reveal that service-oriented manufacturing significantly improves the stability of customer relationships,thereby contributing to the enhancement of supply chain resilience.Mechanism tests indicate that service-oriented manufacturing can reduce information asymmetry,enhancing product differentiation,and gaining customer trust.These factors collectively drive the improvement of supply chain resilience.Structural analysis of service-oriented manufacturing reveals that,compared to manufacturing providing product-related services,service-oriented manufacturing offering customer support is more effective in enhancing supply chain resilience.Heterogeneity analysis demonstrates that the positive impact of service-oriented manufacturing on supply chain resilience is more pronounced in companies with high environmental uncertainty,specialized,refined,and innovative enterprises,low levels of corporate financing constraints.
万方数据
维普
