首页|基于NLP技术的知识问答服务系统探索与实践

基于NLP技术的知识问答服务系统探索与实践

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针对职工在日常工作环境中遇到各类经验问题、共性问题只能靠经验或问询他人而缺乏一个标准的咨询平台的现状,在详细梳理了问题产生的原因和特点后,结合各类业务场景设计了一种基于自然语言处理技术的FAQ问答系统.通过将现有的经验知识、分散在各部门各人员头脑中的隐性知识集合起来,形成标准化的知识文件构建知识库.设计语义问答模型、设计人机交互模型,构建问题语料库和答案库,利用分词技术、句向量训练算法、文本相似度算法分析用户的提问并匹配答案,为科研工作者提供了一个全面、即时的咨询引导平台.
Exploration and practice of the knowledge quiz service system based on NLP technology
Based on the fact that the current situation of a lack of a standard consulting platform for various empirical problems and common problems encountered by employees in the daily working environment,after sorting out the causes and characteristics of the problems in detail,an FAQ question and answer system based on natural language processing technology is designed combined with various business scenarios.By gathering the existing experience knowledge,hidden knowledge from employees,a knowledge base with standardized knowledge file is formed.Then,the semantic answer model,human-computer interaction mod-el are designed to build the problem corpus and answer library,using word technology,sentence vector training algorithm,text similarity algorithm to analyze user's questions and match the answer.The con-struction of this system provides a comprehensive and immediate consultation and guidance platform for re-searchers.

Q&A systemknowledge servicenatural language processingword segmentationsimilarity calculation

李爽、罗钊航、田甜、赵珊、康乔

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中国核动力研究设计院反应堆工程研究所,成都 610000

问答系统 知识服务 自然语言处理 分词 相似度计算

2024

信息技术
黑龙江省信息技术学会 中国电子信息产业发展研究院 中国信息产业部电子信息中心

信息技术

CSTPCD
影响因子:0.413
ISSN:1009-2552
年,卷(期):2024.(3)
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