Improvement of the Efficiency of Digital Government Services from the Perspective of Value Co-production:Theoretical Logic and Implementation Path
Entering the digital age,along with the profound changes in the digital transformation of the govern-ment,digital government services have reshaped the value system,technical model and institutional framework in the process of promoting the modernization of government governance.The digital transformation of the gov-ernment services has gone through a development process from technology adoption to efficiency improvement and service optimization,and then to value co-production.The core lies in how to more effectively and better meet the basic needs of the public.To evaluating the effectiveness of digital government services,we have tracked the value co-creation process that drives performance improvement,and understanding its underlying logic adhere to the fundamental value that a"people-centered"approach.From the perspective of value co-production,the pathways for enhancing the effectiveness of digital governance services encompass co-design,co-delivery,and co-production,aim to satisfy public needs,improve service efficiency,highlight public val-ue,and achieve the goals of modernizing government governance.
Value Co-productionDigital Government ServicesService Effectiveness
NETL
NSTL
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