价值共创视角下数字化政务服务效能提升:理论逻辑与实现路径
Improvement of the Efficiency of Digital Government Services from the Perspective of Value Co-production:Theoretical Logic and Implementation Path
曹海军 1熊志强2
作者信息
- 1. 石河子大学边疆发展与安全治理研究院;东北大学文法学院
- 2. 东北大学文法学院
- 折叠
摘要
进入数字时代,伴随政府数字化转型的深刻变革,数字化政务服务在推动政府治理现代化进程中重塑了价值体系、技术模式和制度架构,经历了从技术引入到效率提升和服务优化,再到价值共创的发展过程,其核心是更有效和更好地满足公众的基本需求.评价数字化政务服务的效能、追踪效能提升的价值共创过程及其提升逻辑,是对"以人民为中心"这一根本价值的遵循.在价值共创视角下,数字化政务服务效能的提升路径包括共同设计、共同递送和共同创造,旨在满足公众需求、提高服务效率、彰显公共价值,从而实现政府治理现代化的目标.
Abstract
Entering the digital age,along with the profound changes in the digital transformation of the govern-ment,digital government services have reshaped the value system,technical model and institutional framework in the process of promoting the modernization of government governance.The digital transformation of the gov-ernment services has gone through a development process from technology adoption to efficiency improvement and service optimization,and then to value co-production.The core lies in how to more effectively and better meet the basic needs of the public.To evaluating the effectiveness of digital government services,we have tracked the value co-creation process that drives performance improvement,and understanding its underlying logic adhere to the fundamental value that a"people-centered"approach.From the perspective of value co-production,the pathways for enhancing the effectiveness of digital governance services encompass co-design,co-delivery,and co-production,aim to satisfy public needs,improve service efficiency,highlight public val-ue,and achieve the goals of modernizing government governance.
关键词
价值共创/数字化政务服务/服务效能Key words
Value Co-production/Digital Government Services/Service Effectiveness引用本文复制引用
基金项目
国家社会科学基金重点项目(23AZZ005)
出版年
2024
NETL
NSTL
万方数据