"Swift Response to Public Complaints":Innovation in Grassroots Governance Towards High Quality Services for the People
The reform of"Swift response to public complaints"is a mega-city governance practice driven by the demands of the masses,and it is also an effective way to explore solutions to grassroots governance problems.The fundamental purpose of the reform is to improve the service level for the people,and in essence,it is a practice to promote the modernization of the grass-roots governance system and governance capacity.From the practical point of view,this reform has shortcomings in the aspects of appeal management,performance evaluation,active governance and synergistic governance.Based on this,in order to further achieve the basic value pursuit of high-quality service for the people,the optimization reform needs to achieve the new goal of"reducing quantity and improving quality"by the combination of inspection and guidance,return to the basic value goal of evaluation,explore a new path of active governance by stepping forward in policies,and integrate the use of internal and external cooperation relations within and among departments.
Swift Response to Public ComplaintsGrassroots GovernanceActive GovernanceServe the People
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