首页|传统到新型:政务热线驱动基层社会治理创新

传统到新型:政务热线驱动基层社会治理创新

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基层社会治理是国家治理体系的重要组成部分,政务热线驱动基层社会治理创新成为学界关注的重点议题,而政务热线改革与全过程人民民主实践具有高度的契合性,由此可引入全过程人民民主视角对该重点议题进行探讨.研究发现,"以人民为中心"是政务热线改革的主线,党建引领促进基层社会的统合治理,人民群众全过程参与促进基层社会的强参与式治理,政府全过程回应促进基层社会的主动回应式治理,技术支撑促进基层社会的智慧化治理,实现了基层社会治理由传统的以任务为导向、碎片化、弱参与式、被动回应式、粗放化治理模式向以人民为中心、统合、强参与式、主动回应式、智慧化治理模式转变,从而驱动了基层社会治理创新.为此,政务热线改革要以全过程人民民主为基本遵循,发挥"以人民为中心"、党建引领、人民群众全过程参与、政府全过程回应、技术支撑等要素作用,从而推动基层社会治理效能提高.
Traditional to New:Government Hotline Drives Innovation in Grassroots Social Governance——From the Perspective of Whole-Process People's Democracy
Grassroots social governance is an important part of the national governance system,and the government hotline driving innovation in grassroots social governance has become a key issue of concern in China.The reform of government hotlines is highly compatible with the practice of whole-proless people's democracy,which can introduce the perspective of whole-process people's democracy to explore this key issue.The study found that"people centered"is the main line of the reform of the government hotline.Party building leads to promote the integrated governance of grassroots society.The people participate in promoting strong participatory governance of grassroots society throughout the process,the government responds to promote active responsive governance of grassroots society throughout the process,and technology supports promote intelligent governance of grassroots society,realizing the traditional task oriented,fragmented,weak participatory governance of grassroots society based on the analysis of the new governance structure and generation mechanism under the innovation of grassroots social governance,the transformation of the passive response and extensive governance model to the people centered,integrated,strong participation,active response,and intelligent governance model has driven the innovation of grassroots social governance.From the perspective of people's democracy in the whole process,and based on the specific cases in Beijing,the government hotline has deeply discussed the innovation of grassroots social governance and the internal logic.Therefore,the reform of government hotlines should be based on the principle of whole-process people's democracy,and attach importance to the role of people centered,party building guidance,people's participation throughout the process,government response throughout the process,technical support and other elements,so as to promote the improvement of grassroots social governance efficiency.

government hotlinewhole-process people's democracygrassroots social governanceformation mechanism

郭成玉、滕玉成

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山东大学政治学与公共管理学院

山东大学人才战略与区域发展研究中心

政务热线 全过程人民民主 基层社会治理 生成机理

教育部人文社会科学研究项目中国特色社会主义理论体系研究专项山东大学国家治理研究院课题

22JD71002223C04

2024

行政与法
吉林省行政学院

行政与法

CHSSCD
影响因子:0.338
ISSN:1007-8207
年,卷(期):2024.(9)