Impact of Ambidexterity Innovation on Customer Concentration:The Resource Dependence Perspective
The importance,complexity,dynamism,and persistence of the effects of customer concentration are calling for scholars to focus on the analysis of its antecedents in order to deepen the understanding of customer concentration,and thus to help firms draw on the favorable aspects of customer concentration while avoiding the potential risks of customer concentration.There is a natural and complex relationship between technological innovation and customer concentration,it discussed how different types of technological innovation drive the evolution of customer concentration.Using the longitudinal panel data of Chinese listed manufacturing firms from 2009 to 2021,and based on the resource dependence theory,it finds that there is a positive relationship between the degree of exploratory innovation and customer concentration,and this positive relationship is more pronounced in the context of state-owned enterprises,higher levels of R&D expenditures,and more homogeneous business portfolios,but the moderating effect of the intensity of competition in the industry is insignificant;there is a negative relationship between the degree of exploitative innovation and customer concentration,and this negative relationship is weakened in the context of higher competition,lower R&D expenditures,and more diversified business portfolios,but the moderating effect of the nature of the firm's property rights is insignificant.It reveals the micro process of the evolution of customer concentration driven by ambidexterity innovation from the perspective of resource dependence,and provides reference for manufacturing firms to dynamically manage customer concentration with the help of technological innovation.
万方数据
维普
