摘要
目的：探讨分析急诊科抢救关键环节护理管理流程中存在的问题，寻找更好的护理管理流程模式，加强质量持续改建，更好地服务患者。方法：对2010年6月至2011年5月医院急诊科患者护理关键环节管理流程模式与2009年6月至2010年5月传统急诊科护理管理流程模式进行对比研究，加强护理管理模式的改进，着力于改善护理人员的业务素质和服务态度，增强其职业责任感，提高急救护理操作技能。结果：进行关键环节护理管理流程模式改进后，急诊科护理差错及纠纷减明显减少，由原来的11例减少为2例；患者收住院停留时间大大缩短，由原来的（12．9±3．5）min 降低至（5．9±2．1）min；患者满意度明显上升，由原来的81．54％上升至97．23％；可追溯性护理记录也有大幅增加，由原来的3274份上升至4032份。结论：改进后的急诊科护理管理流程模式使急诊科患者的绿色通道更加畅通，减少了医患和护患纠纷，提高了患者的满意度和护理工作效率，是非常值得在临床推广的管理方法。
Abstract
Objective:To investigate the existing problem of the emergency rescue as the key link of nursing process management,to find the bet er pat ern of nursing management flow, to enhance the quality of continuous improvement,to bet er service patient.Methods:to make a comparative study of June 2010 to May 2011 in emergency department patients with key manage-ment mode,and from June 2009 to May 2010 traditional emergency department nursing management mode,strengthen nursing management mode,focus on improving the nursing personnel's pro-fessional quality and service at itude,enhancing their sense of professional responsibility,improve the first -aid nursing <br> operation skills.Results:the key links of nursing management mode after the improvement,Department of emergency nursing errors and disputes reduced significantly reduced,by original11 cases reduced to 2 cases;patients hospitalization time is greatly shortened,from the original (12.9 +3.5)min was reduced to (5.9 +2.1)min patient satisfaction increased significantly;,by original 81.54% rise to 97.23%;traceability nursing records have also increased substantially,from 3274 up to 4032 copies of copies.Conclusion:the improved emergency departmentnursing management mode make the green passage of emergency department patients with more freely,reduce the doctor -patient and nurse patient disputes,improve patient satisfaction withnursing work efficiency and is worth in clinical promotion management method.
NETL
NSTL
维普
万方数据