摘要
目的：探讨临床微生物检验质量保证和改进策略。方法：选取2014年4月～2015年4月之间于我院和对口联系医院就诊并接受临床微生物检验的患者200例，统计其检验结果不准确或出错的例数，投诉人数以及对医疗服务的满意度。结果：观察组患者的微生物学检验结果准确率、对医院服务的满意度均高于对照组，患者的投诉率低于对照组（P ＜0．05）。结论：在进行临床微生物检验的过程中实施全面的质量保证与改进策略能够减少错误结果，提高检验准确率，避免发生误诊、漏诊，提高患者对医疗服务的满意度，值得临床推广。
Abstract
Objective:To explore the quality assurance and improvement strategies in clinical microbiology.Methods:Selected 200 cases of patients during the period from 2014 April to 2015 April in this hospital and accepted clinical microbiology.Count the results are not accurate or the wrong number of cases,the number of complaints and satisfaction of medical service.Re-sults:The microbiological examination of patients,the accuracy rate of service satisfaction of Observation group are higher than the control group,the complaint rate is lower than the control group (P <0.05).Conclusion:In the process of clinical microbiological implementation total quality assurance and improvement strategies can reduce the error results,improve the inspection accura-cy,avoid misdiagnosis,misdiagnosis,improve patient satisfaction on medical service,is worth the clinical promotion.
NETL
NSTL
维普
万方数据