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医务人员视角下远程医疗满意度及服务效果分析

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目的/意义 分析医务人员对远程医疗服务的满意度和服务效果、参与意愿,梳理远程医疗服务体系存在的问题.方法/过程 面向各地医疗机构开展电子问卷调查,共收集有效问卷 1 524 份.基于调查问卷数据,构建logistic回归模型,探索影响医务人员评价和态度的关键因素.结果/结论 医务人员对远程医疗服务的整体满意度、服务效果处于较高水平,参与意愿较强.需要从加强基础设施建设、优化服务流程、健全激励机制等方面着手,完善远程医疗服务体系,改善医务人员远程医疗体验.
Analysis of Satisfaction and Service Effectiveness of Telemedicine from the Perspective of Medical Staff
Purpose/Significance To analyze the satisfaction,service effectiveness and willingness to participate in telemedicine services from the perspective of medical staff,and to identify the existing problems.Method/Process The research group conducts an e-lectronic questionnaire survey for medical institutions across the country,and collects a total of 1 524 valid questionnaires.Based on questionnaire survey data,logistic regression models are constructed to analyze the key factors that affect the evaluation and attitude of medical staff.Result/Conclusion The overall satisfaction and service effectiveness of medical staff to telemedicine services are at a high level,and their willingness to participate is strong.It is necessary to improve the telemedicine service system and promote the experience of medical staff by strengthening infrastructure construction,optimizing service process,and perfecting incentive mechanisms.

telemedicinemedical staffsatisfactionservice effectiveness

石小兵、何贤英、陈保站、刘冬清、赵杰

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郑州大学第一附属医院 郑州 450000

上海人工智能实验室 上海 200232

远程医疗 医务人员 满意度 服务效果

科技创新2030——"新一代人工智能"重大项目河南省高等学校重点科研项目计划国家超级计算郑州中心创新生态系统建设科技专项

2022ZD016070422A330004201400210400

2024

医学信息学杂志
中国医学科学院

医学信息学杂志

CSTPCD
影响因子:1.348
ISSN:1673-6036
年,卷(期):2024.45(1)
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