Purpose/Significance To discuss the application method and effect of the intelligent telephone follow-up system in the follow-up of patients with pulmonary nodules.Method/Process Based on the integrated care management platform,combined with the follow-up function of intelligent robots,the scripts and processes for follow-up of patients with pulmonary nodules are designed.Re-sult/Conclusion By utilizing the intelligent telephone follow-up system,the number of successful calls per day is about 7.5 to 10.0 times that of manual calls,and the completion of follow-up is about 9.5 to 14.3 times that of the manual,which greatly improves the efficiency and effect of follow-up,and realizes high-quality services for patients.
关键词
肺结节/全程管理/智能电话随访
Key words
pulmonary nodules/integrated care management/intelligent telephone follow-up
维普
万方数据