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肺结节全程管理智能电话随访系统设计及应用

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目的/意义 探讨智能电话随访系统在肺结节随访中的应用方法及效果.方法/过程 基于全程管理平台,结合智能机器人随访功能,设计肺结节随访话术和流程.结果/结论 肺结节全程管理智能电话随访系统每日成功拨通量约为人工的7.5~10.0倍,完成随访量约为人工的9.5~14.3倍,极大提高随访效率,提升随访效果,实现肺结节患者的优质随访.
Design and Application of the Intelligent Telephone Follow-up System for Integrated Care Management of Patients with Pul-monary Nodules
Purpose/Significance To discuss the application method and effect of the intelligent telephone follow-up system in the follow-up of patients with pulmonary nodules.Method/Process Based on the integrated care management platform,combined with the follow-up function of intelligent robots,the scripts and processes for follow-up of patients with pulmonary nodules are designed.Re-sult/Conclusion By utilizing the intelligent telephone follow-up system,the number of successful calls per day is about 7.5 to 10.0 times that of manual calls,and the completion of follow-up is about 9.5 to 14.3 times that of the manual,which greatly improves the efficiency and effect of follow-up,and realizes high-quality services for patients.

pulmonary nodulesintegrated care managementintelligent telephone follow-up

杨先碧、程越、刘青、杨豪、周永召

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四川大学华西医院呼吸与危重症医学科 成都 610041

四川大学华西医院全程管理中心 成都 610041

四川大学华西医院信息中心 成都 610041

肺结节 全程管理 智能电话随访

国家重点研发计划

2022YFC2406804

2024

医学信息学杂志
中国医学科学院

医学信息学杂志

CSTPCD
影响因子:1.348
ISSN:1673-6036
年,卷(期):2024.45(3)
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