摘要
目的/意义 了解眼病患者就医行为特征,优化眼病智慧医疗服务策略.方法/过程 以安德森医疗服务利用模型为指导,调取某医院17 602人次的眼科电子病历数据,采用卡方检验和谱系聚类方法从4个维度挖掘眼病患者的就医行为特征;调查其中702例眼病患者对智慧医疗服务的满意度,通过有序logistic回归分析主要影响因素.结果/结论 根据眼病患者人口学特征、挂号方式、眼科常见疾病与发病数据、结算方式等特征,从资源布局、技术兼容、服务模式和优化结算4方面提出眼病智慧医疗服务建议与策略.
Abstract
Purpose/Significance To understand the behavioral characteristics of patients with eye diseases,and to optimize the smart medical service strategies for eye diseases.Method/Process Guided by Anderson's medical service utilization model,the elec-tronic medical records(EMR)data of 17 602 patients in a hospital are collected,and chi-square test and pedigree clustering method are used to explore the behavioral characteristics of patients with eye diseases from four dimensions.The satisfaction of 702 patients with eye diseases on smart medical services is investigated,and the main influencing factors are analyzed by ordinal logistic regression.Re-sult/Conclusion According to the demographic characteristics of patients with eye diseases,registration methods,common ophthalmic diseases and incidence data,settlement methods,etc.,suggestions and strategies for smart medical services for eye diseases are put for-ward from four aspects:resource layout,technical compatibility,service mode and optimized settlement.