Property Charging Dilemma and Countermeasures in Urban Residential Communities:An Analysis of the Role Mechanism of Emotion
Property charging dilemma is one of the persistent problems in the governance of urban residential communities,and the disorder of community governance triggered by it has become a universal problem.Property charging dilemma is caused by the publicity and concealment of property management service,which is also related to the imperfection of the system and rule supply in the community governance.In the process of raising owners'awareness of compliance and promoting the owner's performance behavior,emotion as an embedded informal rule can play an important role.Property managers establish emotional ties and accumulate emotional resources by meeting the needs of owners,and then overcome the dilemma of property charging with strategies such as the rules of personal relationships,the rules of face-saving,and relationship logic.Accumulation and use of emotional resources can achieve the transformation of the bilateral relations,improve trust to reduce transaction costs,and reduce conflicts and disputes between the two sides.Applying emotional rules to the property charging situation is the integration of formal and informal rules,which plays a positive role in reshaping the property management system and overcoming the property management dilemma.
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