首页|九论以用户为中心的设计:智能时代的"用户体验3.0"范式

九论以用户为中心的设计:智能时代的"用户体验3.0"范式

User-Centered Design(Ⅸ):A"User Experience 3.0"Paradigm Framework in the Intelligence Era

扫码查看
基于"以用户为中心设计"理念的用户体验(UX)领域正在迈向智能时代,但是现有的UX范式主要针对非智能系统,缺乏针对智能系统UX的系统化方法.纵观UX的发展历程,UX范式呈现出跨技术时代的演进特征.当前,智能时代对UX范式提出了新要求.为此,本文从UX范式出发,提出智能时代的"UX 3.0"范式框架以及相应的方法体系."UX 3.0"范式框架包括五大类UX方法:生态化体验、创新赋能体验、AI赋能体验、人智交互体验、人智协同合作体验方法,其中每一类方法都包括相应的UX范式取向."UX 3.0"范式的提出有助于提升现有UX方法,为智能系统UX研究和应用提供方法论支持.最后,本文展望"UX 3.0"范式今后的研究和应用.
The field of user experience(UX)based on the design philosophy of"user-centered design"is moving to-wards the intelligence era.Still,the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX for intelligent sys-tems.Throughout the development of UX,the UX paradigm shows the evolution characteristics across technological eras.The intelligence era has put for-ward new demands on the UX paradigm.For this reason,this paper proposes a"UX 3.0"paradigm framework and the corresponding UX methodology system in the intelligence era.Here,the"UX 3.0"paradigm framework includes five categories of UX methods:Ecological experience,innovation-enabled experience,AI-enabled experience,human-AI in-teraction-based experience,and human-AI collabo-ration-based experience methods,each providing for corresponding UX paradigmatic orientations.The"UX 3.0"paradigm helps enhance existing UX methods and provides methodological support for the research and applications of UX in developing intel-ligent systems.Finally,this paper looks forward to future research and applications of the"UX 3.0"paradigm.

user-centered designuser expe-rienceuser experience paradigm and methodhu-man-AI interactionhuman-AI collaboration

许为

展开 >

浙江大学心理科学研究中心,杭州 310058

以用户为中心设计 用户体验 用户体验范式和方法 人智交互 人智协同

2024

应用心理学
浙江省心理学会 浙江大学

应用心理学

CSSCICHSSCD
影响因子:0.3
ISSN:1006-6020
年,卷(期):2024.30(2)
  • 76