The field of user experience(UX)based on the design philosophy of"user-centered design"is moving to-wards the intelligence era.Still,the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX for intelligent sys-tems.Throughout the development of UX,the UX paradigm shows the evolution characteristics across technological eras.The intelligence era has put for-ward new demands on the UX paradigm.For this reason,this paper proposes a"UX 3.0"paradigm framework and the corresponding UX methodology system in the intelligence era.Here,the"UX 3.0"paradigm framework includes five categories of UX methods:Ecological experience,innovation-enabled experience,AI-enabled experience,human-AI in-teraction-based experience,and human-AI collabo-ration-based experience methods,each providing for corresponding UX paradigmatic orientations.The"UX 3.0"paradigm helps enhance existing UX methods and provides methodological support for the research and applications of UX in developing intel-ligent systems.Finally,this paper looks forward to future research and applications of the"UX 3.0"paradigm.
关键词
以用户为中心设计/用户体验/用户体验范式和方法/人智交互/人智协同
Key words
user-centered design/user expe-rience/user experience paradigm and method/hu-man-AI interaction/human-AI collaboration
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