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基于人工智能的电力营业厅创新服务及研究

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为创新电力营业厅服务模式,提高其整体服务水平,分析了当前电力营业厅建设的现状。电力营业厅服务模式灵活性不足,营销技术落后,服务人员服务工作热情较低。为改变电力营业厅服务现状,利用人工智能技术构建智能电力营业厅服务平台,包括展示台、应用台、服务台和数据台,能实现电子化表单、现场勘测电子表单与移动服务、图像和语音自动识别以及机器人智能引导等功能,简化工作业务流程、强化服务考核,提高营业厅整体服务水平。
Innovation Services and Research of Electric Power Business Hall Based on Artificial Intelligence
In order to innovate the service modeofelectric power business hall and improve its overall service level,this paper analyzes the current situation of the construction of theelectric power business hall.The flexibility of the service mode of theelectric power business hall is insufficient,the marketing technology is backward,and the service staff's enthusiasm for service work is low.In order to change the current service status of theelectric power business hall,artificial intelligence technology is used to build an intelligent electricpower business hall service platform,including a display desk,application desk,service desk,and data desk.It can achieve electronic forms,on-site survey electronic forms and mobileservices,image and voice automatic recognition,robot intelligent guidance and other functions.It can simplify work and business processes,strengthen service assessment,and improve the overall service level of the business hall.

artificial intelligenceelectric power business hallinnovative services

钟苏遥、吴静波

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徐州三新供电服务有限公司邳州分公司,江苏 徐州 221300

人工智能 电力营业厅 创新服务

2024

自动化应用
重庆西南信息有限公司

自动化应用

影响因子:0.156
ISSN:1674-778X
年,卷(期):2024.65(z1)