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护理管理对外科病房实施优质护理服务的效果观察

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目的:探讨护理管理对外科病房实施优质护理服务的效果观察。方法选取外科病房2012年5月至2012年12月未实施优质护理服务为对照组,2013年1月至2013年7月开展优质护理服务为观察组,比较两组的患者满意度、并发症发生率、护理工作质量。结果观察组在外科病房实施优质护理服务后患者的满意度、并发症发生率以及护理工作质量均明显优于对照组,经比较差异显著(P<0.05)。结论对于外科病房实施优质护理服务以来,护士的工作能力明显上升,护理工作的整体质量明显提高,减少了护患纠纷发生,提高了患者满意度。
Objective To investigate the nursing management of the implementation of high quality care for surgical ward effect .Method select 2012 May to 2012 December,surgical ward no performing quality nursing care as control group,to carry out high quality nursing service in 2013 January to 2013 July as observation group, compared two groups of patients satisfaction,complications,nursing quality.Results the observation group in surgical wards of quality of care and patient satisfaction af-ter,the incidence of complications and the nursing quality was significantly better than the control group ,the difference was significant(P<0.05).Conclusion the surgi-cal wards of high quality nursing service,the nurses work ability was significantly increased,the overall quality of nursing work was improved,reducing the nurse patient dispute,enhanced the patient degree of satisfaction.

Observation of high qualitynursing service surgicalward effect

郭霞、郭秀芳

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湖北省大悟县人民医院普外部,湖北 大悟 432800

优质护理服务 外科病房 效果观察

2014

中国保健营养(上旬刊)
全国卫生产业企业管理协会

中国保健营养(上旬刊)

ISSN:1004-7484
年,卷(期):2014.(4)
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