Application of CICARE Standard Communication Model in Outpatient Service
Objective:To explore the application method and effect of CICARE standard communication mode in outpatient service.Methods:A total of 168 outpatients admitted to Jiaozhou Central Hospital of Qingdao from October 2020 to October 2023 were selected and divided into the control group and the observation group,with 84 cases in each group.The traditional nurse-patient communication mode was adopted in the control group,and the CICARE standard communication mode was adopted in the observation group.The effects of the two groups were compared.Results:Nursing satisfaction in the observation group was higher than that in the control group(P＜0.05).The satisfaction scores of all dimensions in the observation group were higher than those in the control group(P＜0.05).Conclusion:CICARE standard communication mode has the characteristics of process and standardization,which can standardize all aspects of nurse-patient communication from the perspective of patients,bring patients more thoughtful and intimate service,promote the improvement of patient satisfaction level,and strengthen research and application in practice.
CICARE standard communication modeoutpatient servicenurse-patient relationship
万方数据
维普
