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互联网+护理服务的患者家属意愿及认知调查

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目的 调查"互联网+护理服务"的患者家属意愿及认知水平.方法 对滨州医学院附属医院在2022年5月-2023年5月出院的100例患者家属进行分析,采用自行设计的"互联网+护理服务"意愿现况调查问卷,对患者家属进行调查.结果 通过调查结果显示,(1)患者家属对"互联网+护理服务"的意愿与态度现况:对上门服务时间8:00-18:00,占比第一;上门服务风险多为医疗风险,占比第二;上门服务支付的费用<200元,占比第三.(2)患者家属对"互联网+护理服务"的认知情况:"互联网+护理服务"医疗服务规范和相关的管理制度以及在医疗服务、信息安全、隐私保护、护患安全、纠纷处理等方面的责权利,占比均为94.00%,位列第一;"互联网+护理服务"提供的服务项目、纠纷投诉处理机制,投诉与评议渠道,占比均为92.00%,位列第二;"互联网+护理服务"护理人员应具备的资质,占比为87.00%,位列第三.结论 "互联网+护理服务"作为一种新生事物,能够准确满足人们多样化、多层次的健康需求,能够更好地提高护理质量和效率.
Investigation on willingness and cognition of patients'family members in Internet plus nursing service
Objective To investigate the willingness and cognitive level of family members of patients with"Internet plus nursing service".Methods The family members of 100 patients discharged from the Affiliated Hospital of Binzhou Medical College from May 2022 to May 2023 were analyzed,and the self-designed willingness questionnaire of"Internet plus nursing service"was used to survey the family members of patients.Results According to the survey results,(1)the willingness and attitude of patients'family members towards"Internet plus nursing services":8:00-18:00 for door-to-door service,accounting for the first place;the risk of on-site services was mostly medical risk,accounting for the second largest proportion;the fee paid for on-site service was less than 200 yuan,accounting for the third largest proportion.(2)The cognition of patients'family members on"Internet plus nursing service":The cognition of patients'families on"Internet plus nursing service":"Internet plus nursing service"medical service specifications and related management systems,as well as responsibilities and rights in medical service,information security,privacy protection,nurse patient security,dispute resolution,etc.,accounted for 94.00%,ranking first;the service items,dispute complaint handling mechanism,complaint and review channels provided by"Internet plus nursing service"accounted for 92.00%,ranking second;the qualification required of nurses for"Internet plus nursing service"accounted for 87.00%,ranking third.Conclusion As a new thing,"Internet plus nursing service"could accurately meet people's diversified and multi-level health needs,and could better improve the quality and efficiency of nursing.

Internet plus nursing servicePatient's family membersWillingnessCognitionInvestigation

张旦旦、张莹、王娜娜、陈晓琳

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滨州医学院护理学院,山东 滨州 256600

山东省滨州医学院附属医院护理部

互联网+护理服务 患者家属 意愿 认知 调查

2024

中国城乡企业卫生
中华预防医学会 天津市职业病防治院

中国城乡企业卫生

影响因子:0.239
ISSN:1003-5052
年,卷(期):2024.39(1)
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