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口腔专科智慧医院运维标准化的研究和实践

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目的 针对口腔专科智慧医院专而精、小而全、智而美的发展实际,立足解决传统信息化运维模式对智慧医院系统运行和发展的桎梏,推动同步转型升级,实现从粗放化运维向标准化、精细化运维,从被动式运维向主动式、智能型运维的转变。方法 从研究需求实际切入,整合当前普遍已经具备的支撑条件,首先设计新的运维要素集,然后结合ISO20000 信息技术服务管理国际标准和PDCA质量管理方法,将IT运维内容划分为多个运维域,并分别建立标准化的质量管理流程。结果 构建适配口腔专科医院的运维参考体系,建立包括制度、团队、资源、知识、系统和文化的"六位一体"的新运维要素集,针对事件和问题处理、服务需求响应、变更与发布管理分别建立了PDCA质量管理闭环,明晰智能化运维平台发展路径。结论 将新运维体系在某省级口腔医院进行了实践,实现了运维质量和效能的双提升,有效释放了智慧运维的价值和效能。新运维体系的思想方法能够为口腔专科医院的智慧运维转型升级提供借鉴和参考。
Research and Practice on the DevOps Standardization for the Smart Hospital of Stomatology
Objective In practice,the smart hospital of stomatology is specialized and refined,small and complete,intelligent and beautiful.And the traditional DevOps mode has been difficult to effectively support the development of the smart stomatological hospital.The DevOps mode needs to be changed,and to achieve the transformation from the extensive mode to the standardized and refined mode,from the passive mode to the positive and intelligent mode.Methods Starting from the actual research needs,the integration of the current universal support conditions,first design a new DevOps element set,and then combined with ISO20000 information technology service management international standards and PDCA quality management methods,IT operation and maintenance content is divided into multiple DevOps domains,and respectively establish standardized quality management processes.Results Designs a standard DevOps system suitable for the smart hospital of stomatology.First constructs a"six-in-one"DevOps system composed of elements such as system,team,resources,knowledge,system,and culture.Then establishes suitable PDCA quality management closed-loop systems for each DevOps domain.At last constructs an intelligent operation and maintenance platform development path.Conclusion The new DevOps system was put into practice in a provincial stomatological hospital,which realized the double improvement of DevOps quality and efficiency,and effectively released the value and efficiency of intelligent DevOps.The ideas and methods of this DevOps system can provide reference for the transformation and upgrading of the DevOps mode for the specialized hospitals.

smart hospitalhospital of stomatologyDevOps systemquality managementPDCAISO20000

于磊磊、魏福兰、辛悦尧

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山东大学齐鲁医学院口腔医学院·口腔医院信息保障部,山东 济南 250012

智慧医院 口腔医院 运维体系 质量管理 PDCA ISO20000

中国电子学会标准项目中国牙病防治基金会"繁星计划"——管理能力提升科研项目

JH/CIE 384-2023FX202303

2024

中国卫生标准管理
《中国卫生标准管理》杂志社

中国卫生标准管理

影响因子:1.374
ISSN:1674-9316
年,卷(期):2024.15(4)
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