The Significance of Applying the Concept of Fine Management to the Construction of Hospital Culture
Objective To study the significance of applying the concept of refined management in the construction of hospital culture.Methods A total of 200 inpatients and 30 medical personnel during the implementation of routine management in Longyan Hospital of Traditional Chinese Medicine from January to December 2021 were selected as the control group,and 200 inpatients and 30 medical personnel during the implementation of refined management in Longyan Hospital of Traditional Chinese Medicine from January to December 2022 were selected as the research group.The service status,patient service evaluation,and patient hospitalization comfort of the two groups were compared.Results The qualified rates of service civilization and hospital environmental zoning in the research group were 100%and 96.67%,respectively,which were higher than the 80.00%and 73.33%in the control group(P<0.05).The incidence rate of complaint events,service satisfaction rate,and infection rate in the research group were 4.50%,98.00%,and 1.00%,the incidence rate of complaint events,service satisfaction rate,and infection rate in the control group were 10.00%,92.50%,and 5.00%,the incidence rate of complaint events and infection in the research group was lower than that in the control group,but the service satisfaction rate was higher than that in the control group(P<0.05).After management,the comfort score of inpatients in the research group was higher than that in the control group(P<0.05).Conclusion Fine management can optimize the construction of hospital culture,improve the spiritual civilization of medical staff,hospital environment,and patient satisfaction.
refined managementhospital cultural constructionsatisfactionhospital environmentcomplaint incidentshospital infectionhospitalization comfort
万方数据
维普
