Research on Medical Complaint Resolution Based on Mediation Mechanism
The purpose of this study is to explore the method of medical complaint dispute resolution based on mediation mechanism,and analyze its application effect.Firstly,the definition,classification and causes of medical complaint disputes are summarized,and it is found that they have negative effects on patients,doctors and medical institutions.Mediation mechanism as a fast,flexible and cooperative dispute resolution method has attracted attention.The research system provides an overview of the theory and practice of mediation mechanisms and reveals examples of its successful application in other fields.Then,it constructs a medical complaint dispute resolution model based on mediation mechanism,and verifies the feasibility and effectiveness of this model through case analysis and effect evaluation.The key issues in the construction of mediation institutions and personnel are further discussed,such as the establishment of institutions,organizational structure and the selection and training of mediation personnel.This model was empirically studied and the satisfaction of patients and doctors was assessed by the empirical research method.Finally,this paper discusses the advantages,problems and future application prospects of the medical complaint dispute resolution model based on mediation mechanism,and puts forward conclusions and suggestions for further research.The results of this study are expected to provide new ideas and methods for the settlement of medical complaints and disputes,promote effective communication and cooperation between doctors and patients,and improve the quality of medical services and patient satisfaction.
mediation mechanismmedical complaints and disputesestablishment of institutionsdoctor-patient communicationmedical service qualitypatient satisfaction
万方数据
维普
