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无偿献血招募及血液采集工作中优质献血服务的应用分析

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目的 探讨优质献血服务在无偿献血者招募及血液采集工作中的应用效果。方法 选取 2021 年 2 月—2022 年 11 月于青岛市中心血站所属献血点无偿捐献全血的献血者中抽取 600名为研究对象,依据入组时间不同分为试验组(2022 年 7-11月献血者,303 名)和对照组(2022 年 2-6 月献血者,297 名)。对照组献血者接受常规献血服务,试验组献血者接受基于首因效应的优质献血服务。比较 2 组献血不良反应发生率及严重程度,以自制的问卷调查 2 组献血者对本次献血服务的满意度以及再献血意愿,统计 2 组二次献血率。结果 试验组献血不良反应率(0。99%)低于对照组(5。05%),差异有统计学意义(P<0。05)。2 组献血不良反应以全身表现为主,均为一过性症状,未发生重度献血不良反应。试验组献血者对献血前等待环境、献血中献血环境、献血后休息环境、健康征询、体格检查、采血护理、献血反应处理、等待时间、献血内容告知、服务态度、宣传方式、饮食或纪念品的满意度高于对照组,献血者的个人再献血意愿与动员亲友献血意愿也高于对照组,差异有统计学意义(P<0。05)。试验组二次献血率(34。32%)高于对照组(21。89%),差异有统计学意义(P<0。05)。结论 基于首因效应的优质献血服务在无偿献血招募及血液采集工作中的应用可以有效预防和减少献血者的献血不良反应,提高献血者对献血服务的满意度,提升献血者的再献血意愿及二次献血率。
Application Analysis of High-Quality Blood Donation Services in Recruitment and Blood Collection for Unpaid Blood Donation
Objective To explore the application effect of high-quality blood donation services in the recruitment and blood collection of unpaid blood donors.Methods A total of 600 blood donors who donated whole blood without compensation at a blood donation point in Qingdao Blood Center from February 2021 to November 2022 were selected as the study subjects.They were divided into test group(303 blood donors from July to November 2022)and a control group(297 blood donors from February to June 2022)based on different enrollment times.The control group received routine blood donation services,while the test group received high-quality blood donation services based on the first cause effect.The incidence and severity of adverse reactions in two groups of blood donors were compared and observed,and use a self-made questionnaire to investigate the satisfaction of the two groups of blood donors with this blood donation service and their willingness to donate again.The secondary blood donation rates of the two groups were calculated.Results The adverse reaction rate of blood donation in the experimental group(0.99%)was lower than that in the control group(5.05%),with a statistically significant difference(P<0.05).The main adverse reactions of blood donation in the two groups were systemic manifestations,both of which were transient symptoms,and no severe adverse reactions of blood donation occurred.The satisfaction of blood donors in the test group with the waiting environment before blood donation,the donating environment during blood donation,the resting environment after blood donation,health consultation,physical examination,blood collection care,blood donation response processing,waiting time,notification of blood donation content,service attitude,promotion methods,and diet/souvenirs was higher than that in the control group.The personal willingness to donate again and mobilize relatives and friends to donate blood among blood donors was also higher than that of the control group,with a statistically significant difference(P<0.05).The secondary blood donation rate in the experimental group(34.32%)was higher than that in the control group(21.89%),and the difference was statistically significant(P<0.05).Conclusion The application of high-quality blood donation services based on the first cause effect in the recruitment and collection of unpaid blood donations can effectively prevent and reduce adverse reactions of blood donors,improve their satisfaction with blood donation services,and enhance their willingness to donate again and the rate of secondary blood donation.

free blood donationrecruitmentblood collectionhigh quality blood donation servicesadverse reactionssatisfactionwillingness to donate blood

朱旭蕊、张燕华、周淑英

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青岛市中心血站社会服务部,山东 青岛 266000

无偿献血 招募 血液采集 优质献血服务 不良反应 满意度 献血意愿

2024

中国卫生标准管理
《中国卫生标准管理》杂志社

中国卫生标准管理

影响因子:1.374
ISSN:1674-9316
年,卷(期):2024.15(9)