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发热门诊自助药房的建设与实践

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目的 探讨汕头市第二人民医院发热门诊自助药房的建设与优化实践。方法 随机选取 2020 年 1-12 月汕头市第二人民医院发热门诊处方 4 000 份纳入对照组,以及 2022 年 1-12 月自动化药房模块应用后的发热门诊处方 4 000 份纳入观察组。比较 2 组的成功发药情况以及失败发药原因。结果 观察组发热门诊药房平均值班人数少于对照组,日均补药次数少于对照组,药品调配时间短于对照组,差异有统计学意义(P<0。05)。2 组患者一次性成功取药率比较,差异无统计学意义(P>0。05)。2 组发药失败案例中因人员管理、系统硬件、信息软件、药品本身导致的比例差异无统计学意义(P>0。05)。观察组患者发药失败案例集中在系统硬件(50。00%)、信息软件(50。00%)因素,对照组患者发药失败案例集中在人员管理(66。67%)、药品本身(33。33%)因素。结论 自助机在发热门诊药学服务中发挥了重要作用,发热门诊自助药房的开设可有效缩短患者取药耗费时间,减少药学人力成本。本研究为医疗机构发热门诊引进自助发药设备提供依据,且自助机发药的模式也可应用到某些专科诊室及互联网就诊取药。此文的研究结果为发热门诊自助药房建设后期标准制定提供了借鉴内容。
The Construction and Practice of Self-Service Pharmacy in Fever Outpatient Department
Objective To explore the construction and optimization practice of self-service pharmacy in fever clinic of the Second People's Hospital of Shantou.Methods A total of 4 000 fever outpatient department of the Second People's Hospital of Shantou from January to December 2020 were randomly selected to be included in the control group,and 4 000 fever outpatient prescriptions after the application of automated pharmacy module from January to December 2022 were randomly selected to be included in the observation group.The successful drug delivery and the reasons for failure were compared between the two groups.Results The average number of patients on duty in fever outpatient pharmacy in observation group was less than that in control group,the average daily times of supplement was less than that in control group,and the time of drug dispensing was shorter,with statistical significance(P<0.05).There was no significant difference in the rate of one-time successful drug withdrawal between 2 groups(P>0.05).There was no statistically significant difference in the proportion of drug failure cases between the two groups due to personnel management,system hardware,information software,and the drug itself(P>0.05).The cases of medication failure in the observation group were mainly due to system hardware(50.00%)and information software(50.00%)factors,while the cases of medication failure in the control group were mainly due to personnel management(66.67%)and medication itself(33.33%)factors.Conclusion Self service machines have played an important role in the pharmaceutical services of fever clinics.The establishment of self service pharmacies in fever clinics can effectively shorten the time required for patients to take medication and reduce pharmaceutical labor costs.This study provides a basis for the introduction of self-service medication dispensing equipment in fever clinics of medical institutions,and the self-service medication dispensing model can also be applied to certain specialized clinics and internet clinics for medication retrieval.The research results of this article provide reference content for the later development of standards for the construction of self-service pharmacies in fever clinics.

fever clinicself-service pharmacyhuman resources costsautomationsatisfactionpharmacy

张乔、陈碧珊

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汕头市第二人民医院药学科,广东汕头 515011

发热门诊 自助药房 人力资源成本 自动化 满意度 药学

2024

中国卫生标准管理
《中国卫生标准管理》杂志社

中国卫生标准管理

影响因子:1.374
ISSN:1674-9316
年,卷(期):2024.15(10)
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