Application of Quality Control Circle in Optimizing the Order Management of Outpatient Medical Treatment
Objective The aim of this study was to estimate the implementation effect of quality control circle activities in the management of outpatient order.Methods A total of 5 588 patients(family members)from Changzhou Maternal and Child Health Care Hospital who were treated in the outpatient pediatric clinic,child care clinic and gynecology clinic from 9:00 to 11:00 every day from March to August 2023 were selected as the study objects.Patients(family members)who visited outpatient clinics from March to May 2023 were counted as before the activity(n=2 561),and patients(family members)who visited outpatient clinics from June to August 2023 were counted as after the activity(n=3 027).The outpatient department established quality control circle.Then the activities were carried out through theme selection,activity formulation,status assessment,goal setting,countermeasure formulation,implementation and review,effect analysis and standardization steps,so as to establish a standardized operation process and form a standardized management mode.Before and after the activity,the outpatient patients(family members)treatment order standard implementation,individual satisfaction with treatment order,staff satisfaction with working environment were compared.Results The standard implementation rate of outpatient patients(family members)order increased from 55.13%before the activity to 80.37%after the activity,and the satisfaction rate of patients(family members)with the order increased from 76.44%before the activity to 90.22%after the activity,and the outpatient staff,s satisfaction with the work environment increased form 88.00%before the activity to 96.00%after the activity(P<0.05).Conclusion After the implementation of quality control circle improvement measures,the outpatient order standard rate,especially at the peak of medical treatment,patients(family members)and staff satisfaction is also significantly improved,with significant application effects.
quality control circleoutpatient patientsoptimizeorder of outpatientmanagesatisfaction
万方数据
维普
