Application of Hospital Network Information Service Platform in Improving the Efficiency of Outpatient Appointment Service
Objective To explore the application effect of hospital network information service platform on improving the efficiency of hospital outpatient appointment service.Methods A total of 684 patients in Dongguan Qishi Hospital from December 2023 to March 2024 were selected as the research subjects.According to the outpatient registration methods,they were divided into a platform group (386 patients,WeChat medical service platform registration appointment) and a control group (298 patients,registration appointment at the outpatient site).The outpatient appointment service efficiency,service quality,satisfaction and occurrence of adverse events were compared between groups.Results The registration time,payment time,waiting time and reporting time with (4.26±1.06) min,(5.63±1.33) min,(47.25±8.45) min and (5.78±1.74) min in platform group were shorter than (14.39±4.17) min,(11.03±5.98) min,(56.82±13.38) min and (20.56±6.73) min in control group,the differences were statistically significant,the differences were statistically significant (P<0.05).The scores of aspects of outpatient service quality questionnaire in platform group were higher than those in control group,the differences were statistically significant (P<0.05).The total outpatient satisfaction in platform group was 96.37％,which was higher than 91.61％ of the control group,and the total incidence rate of adverse events was 5.18％,which was lower than 9.73％ of the control group,the differences were statistically significant (P<0.05).Conclusion Hospital network information service platform can form good hospital outpatient appointment service efficiency,improve the outpatient service quality,improve patient satisfaction,and reduce the incidence rates of adverse events.
万方数据
维普
