Research on the Promote High Quality Development of the Hospital by the Data Analysis of Immediate Handling of Complaints in a Tertiary Hospital in Beijing
This paper is to analyze the handle complaints immediately data of Fuxing Hospital,Capital Medical University,in order to identify key departments and personnel,optimize processes,and develop corrective measures,thereby improving the quality of medical services and patient satisfaction. The paper used a combination of quantitative and qualitative research methods,with data sources including the handle complaints immediately system data,interviews,and satisfaction surveys. The results showed that the patient experience was influenced by key nodes such as the diagnosis and treatment process,the departments complained about,the issues complained about,the subjects of the complaints,and repeated complaints. Based on this,strategies for improvement were proposed,including leveraging the party building leadership,accelerating information construction,establishing a one-stop service center,strengthening pluralistic co-governance,and enhancing training. That data analysis can help hospitals identify and resolve problems in the medical service process,thereby improving service quality and patient satisfaction,and providing a reference for hospital management improvement.
handle complaints immediatelydata analysishospital managementservice qualitypatient satisfactionhigh-quality development
万方数据
维普
