价值共创视角下公立医院绩效考核体系优化路径与实践
The Optimization Path and Practice of Public Hospital Performance Appraisal System from the Perspective of Value Co-creation
江其玟 1焦梦悦 1范若云 2吴佳希1
作者信息
- 1. 东南大学经济管理学院 南京 211189
- 2. 江苏省省级机关医院 南京 210024
- 折叠
摘要
目的:通过对公立医院绩效考核体系的优化,提升公立医院公益属性,激发医护人员工作热情,使其医疗服务质量和水平持续提升.方法:在价值共创视角下考虑医院、患者、科室三方价值主体,引入DRG核心指标和RBRVS核算方法,构建公立医院医疗科室层面的绩效考核体系.结果:样本医院在应用基于DRG和RBRVS的医疗科室绩效考核体系中发现:科室医务人员绩效考核评价的公平性、医院运营能力的效率性、患者和科室医务人员的满意度均得到显著提升.结论:基于价值共创理论,样本医院绩效考核体系优化为费用控制考核、KPI指标考核和工作量考核3个维度,进而实现绩效考核工作目标和价值共创的结果变量相一致,促进医疗服务提供者的服务质量和数量达到均衡,促使医院、科室和患者的效益最大化.
Abstract
Objective:To improve the public welfare attributes of public hospitals through the optimization of the performance ap-praisal system of public hospitals,stimulate the enthusiasm of medical staff,and continuously improve the quality and level of medi-cal services.Methods:From the perspective of value co-creation,the three-party value subjects of hospitals,patients and depart-ments are considered,and the core indicators of Diagnosis Related Group(DRG)and Resource-based Relative Value Scale(RBRVS)accounting methods are introduced to construct a performance appraisal system at the level of medical departments in public hospi-tals.Results:The sample hospital applied DRG and RBRVS-based medical department performance appraisal system,and found that the equity of performance evaluation,the efficiency of hospital operation ability,and the satisfaction of patients and medical staff were significantly improved.Conclusion:Based on the theory of value co-creation,the performance appraisal system of the case hos-pital is optimized into three dimensions:cost control assessment,KPI index assessment and workload assessment,so as to achieve consistency between performance appraisal work objectives,and the the result variables of value co-creation,promote the balance of service quality and quantity of medical service providers,and promote the optimization of the effect of hospitals,departments and pa-tients.
关键词
绩效考核/价值共创/疾病诊断相关分组/以资源为基础的相对价值比率Key words
performance appraisal/value co-creation/Diagnosis Related Group/Resource-based Relative Value Scale引用本文复制引用
出版年
2024
NETL
NSTL
万方数据