Objective To explore the effect of post management of patient assistant service center under vertical management of nursing department.Methods Job management was carried out from five aspects:organizational structure,post setting and grading,post training,post evaluation and post performance evaluation.Results After the implementation,the comprehensive ability of the staff,patients and department satisfaction were improved(P＜0.05);the number of adverse events,the number of patients'accidents,the number of order delays,the number of patients'complaints,the number of department complaints and the turnover rate of staff were decreased.Conclusion The post management mode of the assistant service center under the vertical management of nursing department can improve the comprehensive ability of the staff,improve the satisfaction of patients and departments,and help to stabilize the staff.
关键词
病员辅助服务中心/护理部/岗位管理/服务质量
Key words
Auxiliary Service Center for Patients/Nursing Department/Post Management/Service Quality
维普
万方数据