摘要
随着医疗服务模式转向以患者为中心,患者体验提升行动已成为公立医院高质量发展的重点任务.介绍了四川大学华西医院为改善患者体验实施的护患共情关爱行动、护患共同决策行动及患者照护连续化行动三大护理举措.结合实践成效,提出了针对文化塑造、患者赋权和数据监测方面的思考及建议.
Abstract
As the medical service moving towards patient-centered,patient experience improvement has become a key task for the high-quality development of public hospitals.This article introduced three nursing actions implemented by West China Hospital,Sichuan University to improve patient experience,including establishing empathetic relation-ships with patients,shared decision-making with patients,and continuing care.Based on the practical effectiveness,thoughts and suggestions on culture shaping,patient empowerment and data monitoring were put forward.
维普
万方数据