As the medical service moving towards patient-centered,patient experience improvement has become a key task for the high-quality development of public hospitals.This article introduced three nursing actions implemented by West China Hospital,Sichuan University to improve patient experience,including establishing empathetic relation-ships with patients,shared decision-making with patients,and continuing care.Based on the practical effectiveness,thoughts and suggestions on culture shaping,patient empowerment and data monitoring were put forward.
维普
万方数据
