Objective To optimize the hospital information system(HIS),optimize patient service process and improve service efficiency around the core task of"improving the medical experience and enhancing the patient experience".Methods Application optimization,technology optimization and management optimization were carried out around the three links of pre-consultation,mid-consultation and post-consultation,and intelligent pre-consultation system,self-service reservation plat-form,self-service ordering system,bedside settlement system and intelligent voice follow-up system were built.Results In terms of pre-consultation service,the phenomenon of"wrong registration"or"casual registration"was significantly re-duced,and the medical experience of patients was improved.In terms of mid-consultation service,self-service examination appointments saved 40 to 50 minutes per person,more than 1.2 million self-service orders,and 26 479 bedside settlements,im-proving patients'medical satisfaction.In terms of post-consultation service,674 000 follow-up visits were carried out after dis-charge,improving the quality of patients'rehabilitation.Conclusion Patient-centered optimization of medical information system is an important measure to improve patients'sense of access to medical treatment,and is an important support to promote the informatization construction of hospitals and promote the high-quality development of public hospitals.
Hospital Information System(HIS)Patient ServiceSense of Access to Medical CareHigh-Quality Devel-opmentQuality and Information
NETL
NSTL
万方数据
