Analysis of Satisfaction and Countermeasure Research on the Use of Teleconsultation Platform in a Hematology Specialty Hospital Based on the Perspective of the Applicant's Physicians
Objective To analyze the satisfaction degree and influencing factors of the remote consultation platform in a hematology hospital and investigate the demand for the construction of the remote consultation platform from the perspective of the applicant doctor,so as to provide reference for promoting the sinking of high-quality medical re-sources.Methods 218 doctors were investigated with self-developed questionnaire.Factor analysis was used to ana-lyze the influencing factors and degree of satisfaction.Results The total satisfaction score of the teleconsultation platform for the applicant's physicians was(4.86±0.32)points,and the"convenient,flexible and stable consulta-tion information system"had the greatest impact on the satisfaction.The demand for platform construction was the highest for"strengthening publicity and education to improve patients'awareness and recognition of telemedicine serv-ices"(71.56%),and the functional requirements of consultation information system were mainly medical data sha-ring,tracking and follow-up,and online referral.Conclusion It is necessary to establish a remote consultation and follow-up mechanism,set up a national blood disease subprofessional group expert database,explore and for-mulate consultation service fee standards,and strengthen education efforts.
Teleconsultation PlatformTelemedicineApplicant's Medical DoctorSatisfactionDemandFactor Analysis
NETL
NSTL
万方数据
