Continuous improvement of the patient experience is the aim of the action plan to further improve care delivery.In order to solve the problems existing in traditional patient experience survey methods,such as low patient participation rate,low questionnaire efficiency,failure to timely feedback of evaluation results,and failure to fully and effectively utilize evaluation data,the study designed and optimized the functions of the intelligent management platform for patient care service experience based on the theory of technology acceptance model and the concept of people-oriented.Through automatic triggering of patient experience assessment text messages,automatic analysis and feedback of patient experience data,and submission of targeted improvement measures,closed-loop manage-ment of"assessment-feedback-improvement"of patient experience was realized,and patient nursing service expe-rience was improved.
Patient ExperienceNursing ServicesIntelligent ManagementClosed-Loop ManagementTechnology Ac-ceptance Model
NETL
NSTL
万方数据
