Objective To explore the innovation of outpatient service mode based on the construction of the integrated di-agnosis and treatment center,so as to improve the patients'medical experience.Methods Focusing on a single disease or symptom group,the whole diagnosis and treatment process of outpatient,examination and treatment was integrated in one-stop mode,and the disease-centered"one-stop service"was realized through the integrated"hospital in hospital"management mode,encompassing medical treatment,technology,nursing,and management.Results The integrated mode of diagnosis and treatment center can shorten the queuing and in-hospital residence time of patients,reduce disorderly flow,and improve patient satisfaction.Conclusion The outpatient process reengineering mode based on the integrated construction of diagnosis and treatment center can effectively integrate the resources of advantageous disciplines,improve the quality of medical service,and improve the patients'medical experience.
关键词
门诊/诊疗中心/专病诊疗/流程再造/服务质量
Key words
Outpatient/Diagnosis and Treatment Center/Special Disease Diagnosis and Treatment/Process Reengineer-ing/Service Quality
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