The quality of outpatient service directly affects the patients'medical experience.Mianyang Central Hospital ad-heres to patient-centered,focusing on medical treatment process,service elements,medical needs of special populations,or-ganizational guarantee,simplified service processes,optimized service element configuration,and met the medical needs of special groups,which realized the refined management of outpatient services and improved the patients'medical experience.
关键词
患者就医体验/门诊/服务模式/服务质量
Key words
Patient Medical Experience/Outpatient/Service Mode/Service Quality
维普
万方数据