Objective To understand the implementation status of"improving medical experience and improving patient experience".Methods A questionnaire survey was conducted to investigate the middle and senior managers of 216 medical institutions,and descriptive statistical method was used for statistical analysis.Results Among the 216 medical institutions,89.81%formulated the implementation plan of"improving medical experience and improving pa-tient experience",and the satisfaction of outpatients and inpatients showed an increasing trend year by year.The imple-mentation proportion of 71.43%of the service projects reached the standard level(>70%).The implementation pro-portion of 11 service projects such as convenience service,appointment diagnosis and treatment service and telemedicine service exceeded 90%.The implementation proportion of 4 service projects such as three-dimensional rescue,pre-hospitalization service,one-stop hospitalization service,psychological assessment and intervention service was lower than 60%.Conclusion The medical experience of patients has continued to improve,but there are also shortcom-ings.Many measures should be taken to improve the rate of appointment diagnosis and treatment,standardize the pre-hospital service,improve the intelligent service for the elderly in an all-round way,improve the three-dimensional pre-hospital first aid mode,standardize the psychological assessment and intervention service,innovate the one-stop ad-mission and discharge mode,and improve the team building of medical social workers,which are the future improvement directions.
万方数据
