Based on the theory of value chain,the operation and management mode of internet hospital was con-structed from two aspects of basic activities and value-added activities,and six dimensions of organizational structure,platform construction,service content,information technology,management system and operation means. After the op-eration,the cumulative number of successful registrations,the cumulative number of completed consultations,the cu-mulative number of prescriptions issued,the cumulative number of medical skills issued,patient satisfaction,prescrip-tion execution rate,and medical appointment execution rate were significantly improved. The operation and management mode of internet hospital based on value chain theory can effectively improve the efficiency and level of "Internet+medi-cal" service,promote the transformation of operation and management thoughts of internet hospital in public hospitals,and improve the medical experience of patients.
Value ChainInternet HospitalOperation and Management Mode
维普
万方数据
